Pickbench
Sample report

AI Brand Chart: Help desk software, edition 2026-w42

5 AI models, 60 buying scenarios, edition 2026-w42, data as of October 17, 2026.

Brand names only: the models saw each option as a brand name, with no product facts, and answered from their own knowledge.

Fast panel: the fast or small current models of each vendor, not the full flagship panel.

Tiers, not strict ranks

How to read this

A position is only the order of the estimates, and arrows show how that order moved since the last edition: brands in one tier cannot be told apart from its leader at 95% confidence, and each rank is an interval. Rails show the conditional pick share (among answers that picked a brand) in shortlists of 4 (chance is 25%).

Changed beyond noise: for this brand alone, the 95% interval of its share change excludes 0. Lineup or panel changes between editions can cause it too, and it is never a rank claim.

Display order since the last edition, not strict ranks. Moves without a badge are within the margin.

  1. 1NewZendeskTier 1, rank 1New on the chart in this edition.73% (63%–81%)1 week
  2. 2NewFreshdeskTier 2, rank 2 to 3New on the chart in this edition.48% (38%–59%)1 week
  3. 3NewHelp ScoutTier 2, rank 2 to 9New on the chart in this edition.25% (16%–35%)1 week
  4. 4NewZoho DeskTier 3, rank 3 to 10New on the chart in this edition.22% (14%–32%)1 week
  5. 5NewHubSpot Service HubTier 3, rank 3 to 9New on the chart in this edition.22% (14%–31%)1 week
  6. 6NewFrontTier 3, rank 3 to 10New on the chart in this edition.20% (12%–29%)1 week
  7. 7NewIntercomTier 3, rank 3 to 10New on the chart in this edition.15% (9%–24%)1 week
  8. 8NewGorgiasTier 3, rank 3 to 10New on the chart in this edition.9% (4%–16%)1 week
  9. 9NewHappyFoxTier 3, rank 3 to 10New on the chart in this edition.9% (4%–17%)1 week
  10. 10NewLiveAgentTier 3, rank 5 to 10New on the chart in this edition.7% (3%–14%)1 week