Pickbench
Sample report

AI Brand Chart: Help desk software, latest edition 2026-w43

5 AI models, 60 buying scenarios, edition 2026-w43, data as of October 25, 2026.

Brand names only: the models saw each option as a brand name, with no product facts, and answered from their own knowledge.

Fast panel: the fast or small current models of each vendor, not the full flagship panel.

Tiers, not strict ranks

How to read this

A position is only the order of the estimates, and arrows show how that order moved since the last edition: brands in one tier cannot be told apart from its leader at 95% confidence, and each rank is an interval. Rails show the conditional pick share (among answers that picked a brand) in shortlists of 4 (chance is 25%).

Changed beyond noise: for this brand alone, the 95% interval of its share change excludes 0. Lineup or panel changes between editions can cause it too, and it is never a rank claim.

Display order since the last edition, not strict ranks. Moves without a badge are within the margin.

  1. 1NewZendeskTier 1, rank 1New on the chart in this edition.76% (67%–83%)1 week
  2. 2NewFreshdeskTier 2, rank 2 to 3New on the chart in this edition.48% (37%–59%)1 week
  3. 3NewHelp ScoutTier 2, rank 2 to 8New on the chart in this edition.27% (19%–38%)1 week
  4. 4NewZoho DeskTier 3, rank 3 to 8New on the chart in this edition.23% (15%–32%)1 week
  5. 5NewFrontTier 3, rank 3 to 8New on the chart in this edition.21% (14%–30%)1 week
  6. 6NewHubSpot Service HubTier 3, rank 3 to 10New on the chart in this edition.16% (9%–25%)1 week
  7. 7NewIntercomTier 3, rank 3 to 10New on the chart in this edition.15% (8%–24%)1 week
  8. 8NewHappyFoxTier 3, rank 3 to 10New on the chart in this edition.11% (6%–19%)1 week
  9. 9NewGorgiasTier 4, rank 6 to 10New on the chart in this edition.7% (3%–14%)1 week
  10. 10NewLiveAgentTier 4, rank 6 to 10New on the chart in this edition.6% (2%–12%)1 week